Who we are

Our history

Our history

Words & Graphics is 23 years old having started in May 1989 as a typesetting company. It was founded with a policy of open systems and the intention was to keep pushing the boundaries of what was technically possible. As such it was one of the first to introduce a Postscript workflow instead of the more traditional proprietary workflows. In the early 90s it became one of the first book typesetting companies to use imposition software in its workflow.

The company recognised that the future for design and print was going to be digital and in 1999 decided to expand into colour printing with an Indigo digital press.

Over the years we have continued to invest in the latest software and update our digital presses and finishing machines and now have a state of the art design, print and finishing facility.

Our values

Our values

We have two guiding principles:

  • we believe in people
  • we do what we say

The greatest asset of any company is its people: its customers and its staff.

We provide a good working environment and a policy of continual improvement for our staff. We provide investment in the latest software and machinery and encourage our staff to take advantage of our annual training budget to enhance their skills. Several of our staff have been with us since we started.

Our customers are people, whether they are a business or an individual. We offer excellent customer service to customers big and small. We like to get to know our customers' businesses. In that way we believe we can help them achieve more from their print projects. We like to offer solutions to them. We do not try to confuse them with technical jargon. We go the extra mile. Several of our customers have been with us for many, many years.

We try and help others by sponsoring Rainbows, a local children's hospice, and supporting LOROS, a local hospice for adults. Several of our staff are also involved on a personal level supporting these organisations and others in the local community.

We respect the environment. Our printed pages are recyclable and our dry inks are certified by INGEDE. Our dry inks do not emit any volatile organic compounds (VOCs). We recycle used press parts and reduce waste in a number of ways.

We do what we say. Our objective is to delight you with the work we do and exceed your expectations. Call us or email and find out for yourself.

Our process

Our process

The journey starts with a conversation. You tell us what you require and we ensure we understand your requirements. We explain the steps fully to those who may be new to print so they are comfortable with the process. Some jobs will be straightforward and with others we may be able to discuss alternative ideas that you might not have known about or considered.

We take on small jobs and big projects.

Once your instructions are received we send you an estimate detailing the job with its cost. You will also be given an estimate of turnaround time. One of our performance indicators is on-time deliveries. We will not promise you something we know we cannot achieve.

If you have already designed the job you can submit it as print ready artwork. Read our print ready artwork submission guidelines here.

If you require design or have a more complicated project then we will initiate a meeting. You can explain in detail what you want to achieve and how you want to do it. In many cases we can suggest alternative ideas for you to consider.

Our objective is to delight you with the work we do and exceed your expectations.

"Words & Graphics has consistently delivered superior quality work for Amadeus in very short timescales.

We have been asked by both suppliers and advertising agencies who has done the print for us as they have been so impressed by the quality."

Lydia Ellis
Marketing Communications Manager

"Words & Graphics has an excellent approach to any print job. They are innovative, thorough, passionate and at the end of the day deliver a fantastic product. What’s more, when asked to work in incredibly tight timings, they never fail to deliver and never let their high standards slip."

Chris Pile
Account Manager
Marketing Services NEC Group Ltd

"The White Ribbon Association has used Words & Graphics for the past 3 years and the personal service received from the sales team is excellent.
During the time we have used Words & Graphics they have been very professional with their help, advice and ideas for our printing requirements. The work they do is of an extremely high standard and orders are dealt with promptly."

Mary Ayres
White Ribbon Association

"The team at Words & Graphics is an incredibly important part of our supplier network, so much so that we consider them part of our team.

Words & Graphics will often work tirelessly to achieve the right solution for the project no matter how ‘off the wall’ the brief is. They continually deliver on time and to a high standard even when we supply artwork late! We consider Words & Graphics as our lead supplier and we have, and are happy to recommend them."

Giles Poyner
Managing Director
Holman Group Ltd

"Words & Graphics Limited continues to provide us with a professional, flexible and responsive service.
In a deadline driven environment, they have once again delighted us with their efficiency and customer centred approach to the print process over the last 12 months. We are kept updated as to the progress of projects in an informed and courteous manner by the knowledgable team at all times, which is refreshing in this day and age.
Words & Graphics remain our preferred print supplier as we move into 2012."

Jon Allen
Twothreedesign Ltd

"You have produced an excellent piece of work and your service has been admirable. I shall not hesitate to recommend your company to anyone in need of a good printer."

Private client

"Merry Xmas and special thanks for all your help and input."

Private client

"As a Senior Marketing Executive I believe that it’s essential to use a design and print company that is reliable, provides quality products, and, most importantly, is a company that you can have a good working relationship with. This is why I use Words & Graphics for the majority of our marketing requirements. From promotional brochures and leaflets, to calendars and coasters, Words & Graphics has always understood the importance of our corporate image; they are able to take a basic design brief and produce eye-catching products to a very high-standard and at very competitive prices. I highly recommend them."

Lisa King
Senior Marketing Executive
Ulverscroft Large Print Books Limited

"We have used Words & Graphics for many years now. We are pleased with the responsiveness of staff to our questions, speed in processing/producing our orders and the quality of finished product. It is a pleasure working with you all."

Gillian Bell
General Manager
Soundings Audiobooks

"Words and Graphics Ltd have a designer flair, with an eye for exact detail; their work is always of the very best standard and is carefully presented, making sure that they always please their customer."

Diane Allen
General Manager
Library Magna Books Limited

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